This place is under construction, and seriously, they should just close. Just close your run down, beat up theatre until its ready. OR, offer reduced ticket prices, something to show your customer that you actually care if they enjoy themselves. With as expensive as the tickets were, to sit in a very warm theatre, with one "temporary" concession stand located nowhere near the actual movie, and only three people even working, our experience was fairly awful. Getting to the actual theatre is perilous, as you traverse creepy stairwells and elevator banks that are in places only framed in. Slightly knitpicky but the curtain was stuck at least a foot in across the screen - just adding to an already frustrating situation. For the amount of money that it costs these days to go to the movies and get a popcorn, the experience should be better.
But, I don’t like the drinks product over here. We tried different ones, lot of times. Coke, sprite etc etc. still the taste is not good. They need to change it seriously.
I see movies twice a month at this location for the last year or so. A year ago, they would be 3 out of 5 stars at best (never seemed like they had enough staff to man the concession booths and clean the theaters). But over the last year they've done a 180 and really improved the experience and staff. Getting up the elevator is still a challenge due to all the mall construction, but there isn't anything the theater can do about that. Nice to see this location pull their act together. Keep it up.
Nice place to watch movies.
We want so badly for this experience to be good. The theater itself isn't bad - the real reason for this review is the concession stand. They go at a snails pace and clearly weren't staffed enough for opening weekend of Star Wars. We've ordered alcohol both times we've gone in the past few months we've been and every time it's like the concession attendees have no idea what to do. The employee let out an audible sigh when we ordered our drinks and fumbled around with the register for what felt like ten minutes. The line backed up really long and he made mention of the folks waiting after he had to restart our order when he messed it up. Regal should train their employees on cash register efficiency and how to ring up alcohol purchases.
After years of avoiding this place, we decided to give it a try after they underwent a "great renovation." Much to our dismay, we are literally sitting in the premiere of Star Wars....and the movie shuts off mid-way. Not for a second...literally we are sitting here in pitch darkness for now 15 minutes. It's 1:00 AM, we have been waiting for Star Wars for MONTHS. You'd think this place would have their act together for the biggest movie of the year. Ballston had one chance to make a new first impression. NO WAY. Not coming back here again.....
Regal Cinemas Ballston Common 12 is a US Movie Theater based in Arlington, District Of Columbia. Regal Cinemas Ballston Common 12 is located at 671 N Glebe Rd, Arlington, VA 22203, USA.
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