Took my car there after my insurance told me about it. Also has good reviews so I went to check it out to get the side of my car repaired. They called me multiple times to give me updates on the progress of the repairs and when I could expect to pick it up.
Communications from their entire team was atrocious, from my account manager to the Manager. It seems they were lazy and wrote off my vehicle because they did not want to go search for a 2002 Chevrolet Silverado truck bed.
I felt lied to, betrayed, and just another number to giving them their usual insurance business. Most of their employees have communications issues and need to address how they evaluate damage, give examples on what they do with insurance providers if they have any questions on damages to vehicles from accidents.
Did a perfect job on my car. Returned looking like new.
I don't write reviews that much but this place deserves one.
Where to begin..... upon dropping my truck off and getting someone to come out and look at the damage, this caliber employee assured me they would fix all the damages on the vehicle, after confirming all damages were accident related. He stated to me they would take care of me and all of the damages and would recommend the best repair scenario to the insurance company. So great..... I'm feeling great when I leave this place. One week later that all changes. Apparently they agreed with the insurance company, State Farm, they some of the damages to my truck were not related to this accident and refused to fix all of the damages. I told Caliber and my account manager, all of the damages were related to this accident and all of the damages needed to be fixed. Then....this Caliber employee/account manager mentioned he would personally assure the repairs process with the insurance company and that he would look for a new bed. The insurance adjustor visited Caliber and inspected damages and told Caliber not to fix a certain part of my truck. NO ONE FROM CALIBER CALLED ME TO TELL ME OF THIS MOST RECENT FINDING. 2 weeks went by and I'm still under the impression that Caliber is going to put a new bed or fix ALL of the damages on the truck. State Farm and caliber tossed me around like a ping pong ball.... never giving clear and concise estimates, updates on their repairing process, and not having a clear program on how to fix all of the damages on my truck - from the beginning all the way to the end.
Phenomenal job after some scum eater ran into my brand new car. They even fixed another issue that wasn't even related. Great staff, great Geico Express program. Couldn't have had a better experience than I did with Caliber.
The whole experience was professional and way above my expectations. The coordination between GEICO and Caliber was seemless, including the rental car. Caliber were professional, courteous and exceeded my expectations. My car was ready a day earlier than scheduled and the repairs look perfect. In these kinds of situations (following an accident) I usually fear the worst e.g. Hidden costs, extended repairs, insurance headaches, but Caliber managed my expectations perfectly, gave me regular progress updates via text, and were upfront about all charges and work to be completed. Whilst I hope I don't have any fender benders any time soon, if I do I know exactly where I'm taking my car.
Another messed up part of my experience is Caliber knowing my truck was initially fixed within 2 weeks and them never sending an email or extending a phone call to me to check-in with me on my status or ask how they can help to get this resolved the fastest and let me know what them and the insurance adjuster had discussed and settled on. Caliber's team knew they were not going to fix all of the damages to my bed but rather not communicate that clearly with me they sat on my account/status for 2 weeks until I had to call State Farm and then physically drive to Caliber to ask about the status of my truck and figure out how to get ALL of the damages repaired.
They also arranged for Enterprise to come and pick me up for my car rental and I was also able to drop off my car at Spectrum which was nice.
I highly recommend this shop to anyone needing repair.
AWFUL EXPERIENCE - I got hit and was not at fault. My truck was with Caliber for almost a month.
NEVER GO TO THIS COMPANY, BUNCH OF LAZY CROOKS.
I felt lied to, betrayed, and ultimately disgusted with the way Caliber handled my account and vehicle.
The repair was done really well and they did all sorts of extras at no charge. Patched up my tire which had a small air leak, cleaned the interior spotless, washed the tires to make them look really shiny and nice.
Caliber Collision is a US Car Repair based in Arlington, District Of Columbia. Caliber Collision is located at 4068 S Four Mile Run Dr, Arlington, VA 22206, USA.
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