Very disaapointed in the lack of service for an “upscale” brand. We ordered a dinner room table in early September for the Thanksgiving holiday. While we were told that it may not arrive in time, we were ok with taking the chance. Little did we know that the expected delivery date has now changed (5) times / (each time by a week) and the only response we have really received is that “this what happens with a custom order” and that “there is nothing we (as the consumer) or the store can do”. Coming from a service industry I understand that things happen and that it is out of an individuals control. However, I also feel that you have a duty to your customer for clear communication and to be an advocate in their behalf. Complete fail on #eathanallen part. Lesson learned and will not return for repeat business
Not sure they put their best foot forward with the pieces on display. Yes you can customize anything, but it should look good to start. Very expensive, value, I can't say.
Ethan Allen is a US Furniture Store based in Arlington, District Of Columbia. Ethan Allen is located at 2900 Wilson Blvd Ste 102, Arlington, VA 22201, USA.
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