AWAFUL. Worst AE I've ever been to. Rude employees who obviously don't care about their customers. They also are picking fights with people I was shopping with. I highly recommend not going to that specific AE.
Great selection of latest fashions. Being a tall customer, the staff was able to help me locate comfortable and stylish clothing that matched my wants. Clean store and easily accessible.
I was helped by Katelyn at American Eagle. The store and mall were quite busy when I entered the store. I was looking for pajamas, and received useful help from Katelyn almost immediately. The store layout is pretty easy to navigate and the associates were helpful.
By far the worst customer service I have had in a store in a long time. I kindly asked for a dressing room and was ignored by the employee and then told I wasn't "asking nicely". Terrible service, I am so disappointed.
Wish I could give 0 stars. I came in on February 4th, 2017 at around 12:00 pm. I came in hoping to buy one pair of jeans and 2 shirts. I walked up to the register to purchase and the girl working told me they were having a sale on jeans, saying if I bought 2 I would get a discount on both of them. I initially said no, but she kept on pushing me and I thought okay I guess I will. I come back with another pair and the total was very expensive, it didn't seem like I got a discount on anything. I leave the store unhappy because I didn't really like the jeans in the first place. I come back after trying them on in a different dressing room in another store at the mall to realize the jeans fit awful and I got my usual size, which was strange. I come back to American Eagle and the girl who told me about the discount looked very unhappy to see me. I tell her the two jeans just didn't fit right and I wanted to return them. She told me that there were other sizes in an incredibly rude manner. I told her I just wanted to return them. Yet she kept pushing me, telling me they have "other jeans". I was frustrated at this point and just told her, once again, I just wanted to return them. She finally returned them for me in a very disrespectful way, an unhappy look on her face as if I was bothering her. I left and don't plan on coming back again. Awful customer service and extremely pushy.
American Eagle Outfitters is a US Clothing Store based in Arlington, District Of Columbia. American Eagle Outfitters is located at 1100 S Hayes Street, Space M5A, Arlington, VA 22202, USA.
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