I came in to get an estimate for replacing the chain on my bike. Brian explained that the chain and cassette sustains similar wear and tear, so both should be replaced. This advice is consistent with other shops I had been to, but Brian's estimate was better than 3 other shops. He was knowledgeable, polite and professional. The location is great too. It right off the bike path and is next to Starbucks, Italian Store and Giant supermarket.
Brought a flat tire in for repair. It was patched for $5.00. Great! You think. Leaking air the next day. Didn’t bother to return. Went to a pro shop and replaced the tube. Very poor customer service and repair.
Got my Fuji road bike here! My 100 mile tune up was done really well, the technician (I think his name was Ryan or Brian) explained in detail what adjustments were made. He was great and patient. He focused on the disc breaks which I'm beginning to find out are tricky to have perfectly aligned (it's the manufacturer's issue) . So he specifically made adjustments to help compensate for the manufacture's deficiencies and my ride is even smoother now!
While I was in the shop, not only did Brian immediately installed a new screw to replace one that had fallen out of my Shimano shoes, he also tightened the screws on my other shoe. Excellent customer service; I will definitely come back to service my bike at this shop.
I dropped my bike frame off for service (stuck bottom bracket removal and replacement) and was ready to pick up in about an hour! Brian was very attentive and knowledgeable. When I pick up my bike frame, Brian explained in detail the problems I had with my old bottom bracket and told me what I should expect from one that works well. Overall, it was a very pleasant experience. I will take my bike there to service from now on.
Awesome customer service, Bryan was very helpful through my purchase of my new Bianchi bike. Highly recommend to visit this store!
Big Wheel Bikes is a US Bicycle Store based in Arlington, District Of Columbia. Big Wheel Bikes is located at 3119 Lee Hwy, Arlington, VA 22201, USA.
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