Super responsive, reasonable prices. And, as others have said, they don't nickle-and-dime you either. Always interesting geopolitical discussions while you wait for your flat to be fixed!
My favorite bike shop in NOVA. My friend recommended this place last year when I was looking to by my first hybrid bike. They walked me through options, and i test drove quite a few. I ended up buying Giant Roam and the bike is good as new after an year and half. I serviced the bike once (free first year service) and the bike was even better. When i had an issue with my rear brake and took the bike in, they found out the issue is pretty simple (I tightened the hydraulic cable too much when installing a kick stand, duh) and didn’t charge anything for it. I will certainly recommend this place for your first, second and tenth bike purchase :-) i have been shopping around bike shops in NOVA and DC and this shop gave me the best experience on every visit.
good customer service I always go there and the people are so nice to me you can park in riday
It was one of the most enjoyable shopping experiences we've ever had. Bailey, his wife I believe (whose name I don't remember), Kurt, John and Rebecca have all taken care of us over additional visits throughout the week as we came in to add bits and bobs to the bikes. This is one of those places where no question is too complicated or too stupid to be asked. They are patient, friendly, fun to talk to and the lack of any sales pressure is refreshing. Service is lightning fast considering how busy it gets in there. If they don't have something - a helmet I wanted, panniers I "needed" etc. it is ordered on the spot. Two teams ordered last Saturday came in the following Thursday.
Papillon Cycles is the best bike shop for new bikes and repairs around Columbia Pike. Friendly staff who don't hard sell, rather understand your needs and suggest accordingly. Been here many times for numerous quick fixes and was never disappointed.
My wife and I bought our first bikes from Papillon 28 years ago. We just bought our second pair of bikes from them last week.
Just a great great place. It's easy to see why they've stayed in business for over thirty years.
Papillon Cycles is a US Bicycle Store based in Arlington, District Of Columbia. Papillon Cycles is located at 2805 Columbia Pike, Arlington, VA 22204, USA.
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