The Genius who helped me tried diligently to resolve the problem I had with my MacBook. Ultimately he couldn't, but he made a call appointment with Mac Central the next day and they figured it out. That was really good, helpful service culminating in a successful outcome. Very satisfied with the staff at this Apple Store.
I had a great experience here recently, and one of their specialists named Jeffrey was amazingly helpful. I had a very difficult request concerning returning 2 iPhone Xs and then rebuying then on the iPhone upgrade program with T-Mobile and he handled it with aplomb. Very nice, very knowledgeable, very effective. Perfect! Thank you Jeffrey!!
Needless to say, I'M DONE... I'll be taking my machine to be repaired somewhere else and never buying another Apple product after this horrendous experience. People only pay so much money for Apple products because they're supposed to be high enough quality to not have problems for at least 3 years...but, if they do, people at least expect to have their issues resolved in a reasonably quick/competent manner. Neither expectation holds true anymore at Apple, so farewell.
I’ve been going to this store for quite a few years and it is definitely my favorite apple store. Always a pleasant and fast experience!
Now I have to take the machine BACK IN so they can fix their mistake. But of course, when I try to call this store, I can't get through to anyone who works there. I give all my information to an Apple representative who's not even at this location but "will transfer me," and am then HUNG UP ON.
Visited Saturday to replace the battery on my iPhone 6. Was told that they couldn't help bc they were too busy to wait for the icloud backup to finish. I told them I understood and scheduled another appointment for today. When I got there for my appointment today they said that they were out of replacement batteries and that I'd have to go to another apple store or come back for another appointment next week. Very unapologetic and made no effort to make things right. Things have happened in this vein before and after 8 years of buying only Apple products I'm looking elsewhere. Sad
Customer service is terrible. Visited the store 11/16/2017 and the girl checking in the customer was just in a rush to get you on queue. She was more concerned with putting me in the system rather than answering questions that I had. There was no line and the store wasn't busy. VERY RUDE. Will not be returning to the store. Also the security guard at the time was annoying. I don't need a guard speaking to me as if they are an Apple customer service rep.
Battery died after only 2 years. After hours on the phone with technical support, it turned out to be a hardware issue. It took forever to get an appointment at this place and even then had to wait around to drop it off. When I got the machine back, IT HAD A TOTALLY NEW PROBLEM!! After dealing with Apple tech support again (this of course involves several hours of waiting on hold, trying random things), nothing worked, so it is, indeed, a hardware issue. "Sounds like maybe someone got the wires crossed." Not what I expected from the "Genius bar," but now I know better....
Apple Clarendon is a US Electronics Store based in Arlington, District Of Columbia. Apple Clarendon is located at 2700 Clarendon Blvd, Arlington, VA 22201, USA.
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