I have rented from Alamo almost exclusively for the past two years and could not be more pleased. Every representative of the company I've met have been personable, pleasant, make eye contact and act like it's a company they're proud to work for. The garage attendants offer help loading luggage, and the exit booth attendants and return staff are pleasant. I love being able to pick my own car from the among the class I've reserved -- the latest rental was a brand new XTS Cadillac with less than 10 miles on the odometer! Thank you, Alamo!
I was surprised when asked for 3 forms of ID when picking up the vehicle. I also understand Alamo representatives have the best interest for its organization but I wasn't pleased when trying to sell me insurance that I didn't need. However, the car did provide reliable transportation.
Alamo has been great for me. Decent prices, decent cars, decent service. This last visit was especially nice, and actually they have always been very nice to me: I've rented a number of times over the past five years or so. The only complaint I have is that sometimes the cars aren't as clean as I might want them to be: occasionally they smell like smoke, and sometimes I have to clean the mirrors and windows again myself, but they turn them over quickly sometimes I guess and the price is right. The cars are always in excellent condition and I feel very safe in them. Dunno why I'm not giving a full five stars except that I rarely do that. Drive safely!
Poor service returning the car. The person returning the car made a mistake and I had to go to the counter to resolve it. The person returning the car was not helpful and when I asked what the problem was or where to go, she waved her hand dismissively. When I found the booth and learned that she had caused the problem, I complained about the employee and then the manager got really aggressive towards me saying that everyone makes mistakes. I then told him that the issue was her attitude and the time it takes to resolve the problem. The manager lightened up a bit, but at first when he stormed out of his booth and confronted me, It seemed as if the manager was almost threatening physical violence towards me so, I let him know that I would not use Alamo again and walked away. The manager never apologized for his employees poor attitude or his hyper aggressiveness towards me. Alamo has lost a customer for life.
Great experience. Got in and out very quickly. This was the first time that I had driven a Hybrid card. The young lady at the checkout gate was very knowledgeable about the car and went over some of the operating aspects of the car for me. This was very helpful for me. Thanks
Alamo Rent A Car is a US Car Rental based in Arlington, District Of Columbia. Alamo Rent A Car is located at 2500 National Avenue, Garage A, Arlington, VA 22202, USA.
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